We get it, buying custom made orthotics 100% online is new. That’s why we have made finding the answers easy. Discover everything you need to know about StepBetter, how it works, how it stops foot pain, and if it is the solution you’re looking for.
For additional details about payment, shipping, instructions, or any other inquiries you may have, just reach out via our Contact page.
Sadly, it’s a no for now.
We wish we had better news.
eHealth innovation is a rapidly evolving space, and we are do our best to educate health funds on it's benefits.
Generally speaking, only top-tier policies cover orthotics; and even then, there's a big gap (often more expensive than StepBetter).
Double check what's included under your policy.
Foot-impression kits are shipped within 24 hours of order confirmation.
Your new orthotics will be shipped within 15 business days from the date we receive the impression kit from you.
This allows our team to create a 3D copy of your feet, our Podiatrists to review your case, design and finally create your very own custom orthotics.
Every order automatically comes with a 100-day risk-free trial. If, for any reason you’re not satisfied within that time, simply return your orthotics and we’ll issue a full refund.
We offer this because we’re committed to providing effective and affordable custom foot-pain solutions for all Australians. If it doesn’t work, you shouldn’t have to pay.
That’s what we’re here for. We’ll ask you about your diagnosis (if any), circumstances, and supporting information/paperwork during the order process.
Your designated podiatrists will take your diagnosis into account, along with your foot impression when prescribing your unique custom orthotics.
If you don’t have a diagnosis, that is also okay. We’ll ask about your pain symptoms during the process and the podiatrist will review accordingly.
Every order automatically comes with a 100-day-risk free trial. If for any reason you’re not satisfied within that time, simply return your orthotics and we’ll issue a full refund.
We offer this because we’re committed to providing effective and affordable custom foot-pain solutions for all Aussies.
If it doesn’t work, you shouldn’t have to pay.
StepBetter was established in 2021 and our podiatrists have decades of experience.
Whether you have a specific diagnosis or just experiencing general foot-pain, our Podiatrists have seen it all.
Under our pain-free guarantee, you have 100-days to try out your new orthotics. If for any reason you decide they are not for you, you can return them for a full refund.
We've helped countless Australians from every State and Territory relieve foot pain.
Check out some of our testimonials and review on the Home Page / Shop Now page.
These are from real customers with real results.
Hearing about the life-changing impact our orthotics have, is the reason we do what we do.
Everyone deserves to live a life free from foot-pain.
Free Australian-wide shipping is included with every purchase.
Simply use the re-useable shipping back your impression kit arrived in, along with the included pre-paid shipping label to post it back.
You can just drop it at the counter of your local post office, or even a large red-post box.
Using state of the art technology, the StepBetter team have crafted thousands of custom orthotic insoles.
Each pair are uniquely made to contour specifically to your feet, as per the impression kit.
We use a combination of materials, such as high-density EVA foam for tailored support, Poron material for comfort, a non-stick base layer and a top comforter.
Our orthotics are made with high-grade material and should last for 2-3 years (often much longer), under general wear.
Everyone lives a different lifestyle which can impact the wear and tear duration.
With StepBetter, once we have your foot impression on file, re-ordering is easy! We get more affordable with every pair.
Once your orthotics are worn in, you can wear them as much as you like.
Many people that are up on their feet all day find that the custom support orthotics provide help relief foot-pain and fatigue.
Under our guarantee, you have up to 100-days to trial them out. If at any point, you’re not satisfied, we’ll give you a full refund.
The full policy can be found here: https://www.stepbetter.com.au/policies/refund-policy
If after the expected adjustment period, they still don’t feel quite right, you can return for a full refund under our satisfaction-guarantee.
Your satisfaction and comfort is our top priority, so there’s no questions asked.
Absolutely! - They are designed specific to your feet, based on the information you share and the foot impression you take.
Feet are like snowflakes, they are all different, and so are our custom-made orthotics.
If for whatever reason you've decided our orthotics aren't for you, then simply reach out to info@stepbetter.com.au to arrange a return.
Yes! We store your foot impressions and previously provided information on-file, so you can easily re-order with ease in the future.
